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Return or repair

Are you experiencing problems with our products? Please contact us. Our professional staff will be happy to help you find a solution.

Still experiencing issues? You can return your order unused within 60 days of receipt. The return shipping costs are for the customer.

Create a return label for only €5.

Through our returns portal you can easily create a return label for just €5, if your original order was delivered via a regular delivery service. This way you can effortlessly and easily return your product(s).

Register your return

Return procedure:

1

Send an email to support@nailskillz.com to register your return. Don't forget to mention your order number.

2

We will respond as soon as possible with a confirmation of your return. After this confirmation you can send your package back to us.

3

We expect your return within 60 days of receiving your order. Upon receipt, all items are checked for damage and signs of use. If the guidelines have been followed, the full amount will be refunded within 60 days via a credit note or, upon request, refunded.

Frequently Asked Questions:

Once your return is approved, you will be charged €5 for the return label. This fee will be deducted from the refund amount.

Used products cannot be returned or exchanged. If you have any issues with a product, please contact us; we're happy to help!

After receiving your order, you have 60 days to return it. We expect to receive your return within this period.