Do you have a question for us?

Our customer service consists of professional beauty experts who are trained to answer all your questions! We strive to always help you as quickly and correctly as possible. If you have a question outside our opening hours, we will do everything we can to answer your question as quickly as possible.

Contact us

Frequently Asked Questions:

Yes, that's absolutely possible! We deliver throughout Europe. At checkout, you'll see the correct price based on your region. Is your country not listed? Be sure to contact us; we're happy to find the cheapest shipping option.

Not sure if the product is right for you? No problem, you have 60 days to return your order. We'll provide you with a return label so you can easily return your order. Only €5 will be deducted from your order value for return shipping costs.

A return is not possible if the products have been used or if the sealed foil has been removed.

As soon as we've packed your order and prepared it for shipment, we'll immediately send you an email with a detailed delivery update. This email includes a handy track and trace link so you can track the status of your order at any time.

Nail salon professionals can request a special account with us. This account not only gives them exclusive discounts but also access to informative content and benefits tailored specifically to their nail salon. We understand that professional nail technicians have unique needs, and our special account is designed to meet those needs. Sign up today and discover how Nailskillz can take your nail salon to the next level!

We ship our packages with DPD. Orders of €50 or more (including VAT) will be shipped free of charge.

For orders under €50, we charge €5.50 shipping within the Benelux. If you live outside the Benelux, shipping costs may vary depending on your location.

Customer service opening hours:

Monday

8:30 – 12:00 | 1:30 PM - 5:00 PM

Tuesday

8:30 – 12:00 | 1:30 PM – 5:00 PM

Wednesday

8:30 – 12:00 | 1:30 PM - 5:00 PM

Thursday

8:30 – 12:00 | 1:30 PM – 5:00 PM

Friday

8:30 – 12:00 | 1:30 PM – 3:00 PM

Loyalty program

Loyalty program

The longer you stay with us, the more fun it gets! Loyalty is rewarded with us!

Free shipping

Free shipping

Order for €50 or more and we will treat you to free home delivery!

Smart community

Smart community

In our community you will find a lot of like-minded people where you can ask all your questions and get inspired!

Fast customer service

Fast customer service

With us you are not a number, but a real customer! We know you by name and are always ready to help you quickly and personally!

Company details

Project Fox bv

Eekhofstraat 15

8902 Hollebeke

Belgium

partner_icon +32 57 790 822

partner_icon BE0694.914.928